I have a question about my order, who can I contact?

Our Customer Success team is here for you!! They would love to help you with any questions or concerns that you may have. Customer Success is available to you Monday – Friday 9:00 am to 4:00 pm CST by calling (833) 268-1042 excluding major holidays. When you call our Customer Success line, you will be speaking directly with one of our highly trained and experienced Reveal Representatives. For your convenience, you can also submit a ticket by going to the “Contact Us” tab in your Reveal Customer or Consultant account. Please allow up to 48 business hours for ticket responses.

I just placed my first order with Reveal; how long will it take to get to me? 

All orders that do not contain Live Reveal Items ship out in just 3 – 5 business days.
When ordering Live Reveal Items and Shop the box items, the time frame for deliveries will depend on which live Reveal item you ordered. Ring Bombs, Necklace Bombs, Grab Bags, Cage Pendants with an oyster opening are 3 -5 business days after we receive them back from your Independent Reveal Consultant.
Oyster openings for a Mounted piece of jewelry are specialty items. We take great pride in our high quality, personally mounted and quality checked Mounted Jewelry. All mounted items are completed in house by our professionally trained jewelry team. Please allow up to 6 weeks for your personally mounted items.

My order went under the wrong consultant, what should I do? 

If you are one of our thousands of customers who watch and shop with multiple consultants live on social media, then you know how hard it can be to pick JUST ONE of our outstanding Revealers to spend your time with!! If you have placed an order under one of your other favs, just reach out to our customer success team within 24 hours of placing the order and we will be more then happy to get that taken care of for you.

Will my personal information be given to outside parties?

Never! Here at Reveal products, keeping your personal information secure is our top priority!

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