Refunds and Returns Policy

 

REVEAL PRODUCTS REFUNDS AND RETURNS POLICY

 

  1. Reveal Products offers a 30-Day Satisfaction Guarantee to all customers for any reason. If you are dissatisfied with any Reveal product, you may return the product, within thirty (30) days of purchase, for a replacement or exchange, EXCEPT as described in item 2.
  2. Any product purchased as a live Party Reveal item (Party Oysters, Bling Bombs, Party Grab Bags, Party Bombs, etc.) are only eligible for replacement, and only in the event that the item is defective, in which case the item must be returned and made available for inspection at the Returns Processing Center. We cannot guarantee that the Live Reveal Item will be the exact item in which you originally received, however, we do guarantee that the SRP for Bling Ring Bombs and Bling Necklace Bombs are equal to the original SRP.
  3. The product(s) being returned for an exchange must be in “new” and resalable condition and must be exchanged within the 30-day allotted time from the placement of the order.
  • You must be the Consultant/Customer who originally purchased the merchandise from Reveal to exchange it.
  • You must pack the items in proper shipping carton(s) and packing materials and ship to Reveal.
  • For an exchange, the customer is responsible for the shipping cost to return the product to Reveal.
  • For each exchange, you must contact Customer Success through the website in the “contact us” section and submit a ticket or call Customer Success Monday – Friday 9:00 am – 4:00 pm CST excluding holidays and provide the following information: the Consultant ID number; the order number; the name of the guest/customer who ordered the product; a copy of the original invoice sent in the package, dated sales receipt; the address to ship the exchanged product to; and information on what you are exchanging the product for.
  • The risk of loss or damage in transit shall be borne by you, and if a return carton is lost, it is your responsibility to trace the package.
  • If you are a Consultant and are returning merchandise to Reveal that was returned to you by a customer, Reveal must receive that product(s) within ten (10) days from when you received the merchandise from your customer and a copy of the original sales receipt must be included with it.
  • Once Reveal receives the product(s), the exchange product(s) will be shipped to you.
  1. To receive store credit, you must report the matter to Customer Success within 24 hours of purchase, and you must have approval for store credit from Customer Support. If the order has already shipped, all items must be postmarked within ten (10) days of the original ship date and must be in an unopened and/or “new” condition. A traceable shipping method must be used. Reveal Products is not liable for the shipping costs of returned items or any return shipments that may be lost in the return shipping process.
  2. To receive a replacement on incomplete, broken, damaged or defective items, the Customer must report the matter within three (3) days from the date of delivery. All items must be postmarked within ten (10) days of the original ship date. A traceable shipping method must be used. Reveal Products is not liable for the shipping costs of returned items or any return shipments that may be lost in the return shipping process. The incomplete or defective item must be made available for inspection at the Returns Processing Center (unless otherwise indicated by Customer Success).
  3. Refused orders are defined as orders that are refused upon delivery, marked “return to sender”, are marked “undeliverable”, or that have an insufficient address. A refused order is assigned a $15 refusal fee that is deducted from the store credit. Refusal fees are applied to orders to offset return shipping costs and return processing charges. Refused orders could take up to ninety (90) days to reach the Returns Processing Center and are not guaranteed a store credit.
  4. Returning an order to Reveal Products will not automatically cancel monthly auto-shipment orders. Auto-shipment orders can be canceled through the Customer’s online account or by submitting a ticket. All auto shipment changes must be completed at least five (5) business days prior to the next auto shipment process date.
  5. If only a portion of a stocked package (several products grouped under one item name/number) is returned, the full value and Personal Volume (PV) of the individual item(s) kept will be deducted from the refunded store credit on the return order.
  6. Once the returned order is received and inspected at the Returns Processing Center (up to 30 business days), a store credit will be added to the customer account in which it was purchased.
  7. All returns must be accompanied with the original, or a copy of the original, packing slip as well as a ticket number reference.
  8. All apparel and merchandise should be returned in original packaging and in “brand new” condition. If opened, the items must be in brand new condition and accompanied by original packaging with all original tags or stickers still attached. “Brand New” condition is defined as being without any alterations, defects or damages that would prevent the resale of the item.
  9. If an item is returned that is not eligible for store credit, you will be notified by Customer Support.
  10. All printed business materials must still be in resalable condition, complete, unopened and in the original packaging in order to process a store credit.
  11. No returns will be accepted, refunds processed, or store credit given for personalized or customized items.
  12. There will be a 15% restocking fee applied for all returned products, apparel, and merchandise.
  13. For additional information specific to Consultants please see the Reveal Products Policies & Procedures and the Reveal Products Consultant Terms & Conditions.